Please note that the text below is a machine translation of our original content, provided solely for reference purposes in English. For all legal matters and precise terminology, the original Japanese text shall prevail. To access the Privacy Policy on our main site, please click here.
For “Commercial Disclosure”(特定商取引法に基づく表記)” click here.
Privacy policy.
Please read and accept the following policies before using our website. Note that the content may be updated, deleted, or changed without notice, so always check for the latest information.
Copyright
The copyrights of all texts, materials, images, videos, diagrams, programs, etc., on our websites (https://www.maidcafe-athome.com/, https://www.cafe-athome.com/, https://athomeshop.jp/, and https://infinia.co.jp/) are owned by Infinia Co., Ltd. or the rights holders who have granted permission to Infinia Co., Ltd. Without the permission of the rights holders, reproduction, diversion, sale, or any other secondary use is prohibited.
Disclaimer
We do not guarantee the accuracy, safety, usefulness, etc., of the information on this website. We are not responsible for any damages caused by the inability to use the website or by using the website. Additionally, the website addresses (URLs) and the information on the website may be changed or deleted without notice.
Linking to the Website
If you wish to link to our website, please notify us in advance of the operating entity of the linking site, the purpose of the link, and the URL of the linking page. Generally, we do not respond to such notifications, but we may refuse the link in some cases. Please link to the top page of our website (https://www.cafe-athome.com/).
Infinia Co., Ltd. is not responsible for any claims, complaints, or other issues arising from third parties in connection with websites that have links to our website.
Site Policy
We do not guarantee the accuracy of the content on this site. The site policy may change without notice. Any changes will be announced on this site, and users are considered to have agreed to the revised terms upon first accessing and using the site after the changes.
Handling of Personal Information
We recognize the importance of appropriately handling personal information, individual numbers, and specific personal information (hereinafter collectively referred to as "specific personal information, etc.") of customers, business partners, employees, etc. We comply with relevant laws and government guidelines and maintain an appropriate management system for handling personal information and specific personal information, etc.
We collect personal information and specific personal information, etc., through legitimate means and appropriate methods for specific purposes.
We use the collected personal information and specific personal information, etc., only within the scope of the stated purposes. Specific personal information, etc., is used only within the scope stipulated by law.
We store personal information and specific personal information, etc., with access control in a secure environment.
We adopt computer systems that meet sufficient technical standards to prevent leakage, alteration, or destruction of personal information and specific personal information, etc., managed by computer systems, and implement thorough security measures.
We respond promptly to inquiries (requests for information disclosure, correction, addition, deletion, suspension of use, notification of purpose of use, cessation of provision to third parties, etc.) from individuals in accordance with the law.
We jointly use and provide personal data to third parties only when appropriate procedures have been followed in accordance with the law. We do not provide specific personal information, etc., to third parties except as stipulated by law.
All officers and employees recognize the importance of protecting personal information and specific personal information, etc., and become proficient in handling them appropriately.
We commission work that includes the handling of personal information and specific personal information, etc., only to parties that maintain a management system equivalent to or higher than ours.
In the event of a suspected leakage of personal information or specific personal information, etc., we will investigate immediately and take necessary measures to minimize the anticipated damage. We will also sincerely report the details of the leakage, its cause, and the measures taken to the affected individuals.
We maintain an audit function to preserve the management system for personal information and specific personal information, etc., and conduct regular audits.
We establish a point of contact for questions and complaints regarding personal information and specific personal information, etc., and respond sincerely.
Enacted on June 1, 2017
Matters to be Published Under the Act on the Protection of Personal Information
In accordance with Article 24 of the Act on the Protection of Personal Information, the following matters are published.
Name of Personal Information Handling Business Operator Infinia Co., Ltd.
Purpose of Use of Personal Information
Provision of services and sales of products related to the restaurant business, and associated responses.
Sending information and notices regarding new products, new services, special offers, events, etc., related to the restaurant business.
Responding to various inquiries and requests for materials from potential customers, business partners, employees, etc.
Creating and publishing statistical data and basic data for necessary analysis for management purposes that cannot identify specific individuals.
Reflecting customer opinions and requests in the improvement and enhancement of products and services related to the restaurant business.
Handling notifications of winners, provision of prizes, and planning and operation of events for sweepstakes and monitor campaigns.
Handling individual inquiries and notifications in emergencies, such as contact regarding lost items or repair requests.
Performing duties and exercising rights and associated responses.
Employment and personnel management.
Creating records of disclosure requests.
We may provide the personal information we obtain to business partners within the necessary scope for achieving the above purposes.
Methods for Requesting Disclosure, etc.
We will respond to requests for disclosure, correction, addition or deletion, suspension of use or erasure, notification of purpose of use, and cessation of provision to third parties regarding retained personal data in accordance with the law. Requests should be made using the methods specified by us and in accordance with the relevant laws.
Complaint Submission
By Phone: Infinia Co., Ltd. Personal Information Inquiry Desk 03-3526-3131 (Reception Hours: 10:00–18:00, excluding weekends, holidays, and year-end/new-year holidays)
By Mail: Infinia Co., Ltd. Personal Information Inquiry Desk 2F, CIRCLES Akihabara, 3-11-11 Sotokanda, Chiyoda-ku, Tokyo 101-0021 We do not accept direct visits or email inquiries.
Name and Contact Information of Certified Personal Information Protection Organization Currently, we do not belong to any certified personal information protection organization.
Infinia Co., Ltd.